You’re not happy with something you purchase from us? Wrong size?  Don’t worry, it happens to the best of us!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For any reason you can return items to us and we’ll be happy to exchange your item(s) or refund it for you. Items must be unworn, unwashed, can't smell of perfumes or smoke or have been exposed to animal hair. Items must be in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.

There are a few things we can’t exchange or refund, these are:

  • Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
  • Hosiery and bodystockings which has been used and where the seal is broken
  • Gift cards
  • Any item that is returned more than 30 days after delivery
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

Products must be returned in the original box and/or packaging. We recommend using a shipping carrier that can be insured and tracked. Diabella Lingerie is not responsible for lost or damaged packages.

To return your product, you should mail your product to: Avotu iela 18, Riga, LV-1011, LATVIA.

If you are shipping an item over 75 Euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@diabella.eu.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@diabella.eu and send your item to: Avotu iela 18, Riga, LV-1011, LATVIA.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.